This Privacy Policy explains how NovaCore Prime Inc. (“NovaCore,” “we,” “us,” or “our”) collects, uses, stores and protects information when you use Smart Time Nova, our workforce time-tracking and business operations service.
1. Information We Collect
Depending on how Smart Time Nova is used, we may process account information such as name, email address, authentication identifiers and account status; company and membership information such as workspace membership, role, invitations and join requests; workforce records such as check-in/check-out times, work sessions, notes, adjustment requests and reporting data; subscription and entitlement information needed to determine plan access; and technical information needed for security, diagnostics and reliable service operation.
2. Location Information
Where a Smart Time Nova feature requests location permission, location information is used only for the disclosed workforce or operational purpose. Permission is controlled through the device or browser. The specific App Store privacy disclosure should remain consistent with the actual production behavior of the app.
3. How We Use Information
- Authenticate users and maintain accounts.
- Provide company/workspace access and role-based functionality.
- Record and display work sessions, reports, notes and approved adjustments.
- Operate subscription entitlements and restore eligible purchases.
- Provide customer support, troubleshoot issues and improve reliability.
- Protect Smart Time Nova against misuse and meet legal, security and operational requirements.
4. Cloud and Service Providers
Smart Time Nova uses managed cloud infrastructure and third-party service providers, including Firebase and related Google services, to support authentication, database, server-side functionality and application operations. Apple services may be used for Sign in with Apple and Apple In-App Purchase on supported platforms. These providers process information only as needed to deliver their services and are subject to their own contractual and privacy obligations.
5. Data Sharing and Sale
NovaCore Prime Inc. does not sell users’ personal information. Information may be shared with service providers that process data on our behalf, with authorized company administrators where required for workplace functionality, or when disclosure is required by law or necessary to protect the service and its users.
6. Data Retention
We retain information only for as long as reasonably necessary to provide Smart Time Nova, maintain business and security records, satisfy contractual requirements and comply with applicable law. Certain workforce or transaction records may need to be retained where required by law or legitimate business recordkeeping obligations.
7. Your Choices, Access and Deletion
Users can manage permissions through their device or browser and may request access, correction or deletion where applicable. Smart Time Nova provides an account-deletion flow in the application. Additional deletion information is available on our Account Deletion page. Privacy requests can be sent to support@novacoreprime.ca.
8. Security
We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse or disclosure. No method of storage or transmission is completely secure.
9. Children’s Privacy
Smart Time Nova is not specifically directed to children. We do not knowingly collect personal information from children in violation of applicable law.
10. International Processing
Cloud providers may process information in Canada, the United States or other jurisdictions where they operate. Where required, appropriate safeguards are used for cross-border processing.
11. Changes to This Policy
We may update this Privacy Policy as the service evolves. Changes will be posted on this page with an updated “Last Updated” date.
12. Contact
NovaCore Prime Inc.
Toronto, Ontario, Canada
Email: support@novacoreprime.ca
Website: novacoreprime.ca